We ship to Australia and NZ.
Australian orders have a flat rate fee of $5, or shipping is FREE for orders of $70 or above.
Express shipping is available, the rate is automatically calculated by Australia Post, as determined by your postcode and package weight.
NZ orders shipping rate is automatically calculated by Australia Post, and FREE for orders of value $70 or above. Express shipping available.
Orders will be dispatched within 2 business days. Standard delivery is within 2-5 business days, as per Australia Post.
If you were unhappy with your bars in any way then we will issue a full refund including the shipping cost, no questions asked. We guarantee you will have soft, clean hair from the very first wash!
You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We have a 14-day return policy, which means you have 14 days after receiving your unused item to request a return.
If it is a simple change of mind return, the return shipping is at the customer's expense. To start a return, you can contact us at email@example.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. You can always contact us for any questions about returns at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.