Shipping & Returns
We ship to Australia and NZ. Shipping rates are automatically calculated by Australia Post, as determined by your postcode and package weight. For example; for a pair of bars and a Honua Plate going to a city domestic location with standard delivery, it's currently $7.52.
We hope to expand to worldwide in the near future.
Shipping is FREE on domestic & NZ orders $75 or over.
Orders will be dispatched within 2 business days. Standard delivery is within 2-5 business days, as per Australia Post. Please expect some delays due to covid-19, especially in states experiencing lockdown.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If it is a simple change of mind return, the return shipping is at the customer's expense. You can always contact us for any questions about returns at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.